ROLES AND RESPONSIBILITIES :

• Excellent command in English (written and oral)

• Lead a team of customer service agents,

• Ability to think out of the box and solve customer issues while guiding the team

• Planning, managing and be responsible for a roster

• Manage customer calls, chats, e-mail inquiries in a professional manner.

• Capacity to work both as an individual and as a team.

• Identify and assess customers need to achieve satisfaction.

• Excellent time management and organizing skills.

• Highly self-motivated, willing to learn and quick adaptation to new processes

• Candidate should be willing to work to the Australian time in shifts.

• Experience in a similar capacity
DROP YOUR CV TO jobs@recruitme.lk Please state the Position on the Subject that you are applying for.