Job Responsibilities
• Interact directly with customers either by telephone, electronically or face to face

• Handle Customer Inquiries while identifying & escalating Priority Issues

• Obtain and evaluate all relevant information to handle product and service inquiries

• Provide pricing and delivery information

• Organize workflow to meet customer satisfaction

• Direct requests and unresolved issues to the designated resource

• Maintain records of customer interactions and transactions

• Maintain a good level of Customer Relationship
Key Competencies

• Good proficiency in English, Written and Spoken Communication Skills

• Minimum of One year experience in a Call Center or Front Office Operation will be an advantage

• Professional Personality with demonstrated commitment to provide excellent Customer experience

• Good Team player with optimistic Interpersonal skills and Attentiveness

• Be Friendly, Charismatic, Punctual & Energetic

If you meet the above prerequisites please forward your CV with a recent photo to reach us within 7 days of the advertisement to the email: jobs@recruitme.lk

Mention the JOB ID as subject of the email