Job Description Role and Responsibilities Primary Responsibility: Manage day-to-day activities of the VSC as defined in the function below. Essential Functions: • Document scrutiny & collection for visa processing • Handling customer/applicant queries personally or via email, telephone • Ensuring all administration & logistics of passport delivery to consulate / applicant /Logistics Company etc. • Maintain & record all application data • Handling of cash & bank related transactions if assigned Metrics & Organization Management: Performance Metrics: • Applicant Satisfaction • Applicant Turn Around time OM & Reporting: • Reports to the Ops Manager/Ops Supervisor Qualifications, Experience and Education Requirements: • A graduate in any field with 0-2 years’ experience with preferred experience in supermarkets/services counter where cash-handling is imperative • Proficient in use of computers - word processing & spreadsheets etc. • 6 months or more experience in Customer Service/Fresher with a successfully completed degree certificate Mandatory Skills: • Ability to handle cash • Communication Skills • Interpersonal Skills • Selling Skills • Ability to handle pressure Preferred Skills: • Typing speed of at least 35 wpm