Responsibilities:
• Provide L1 & L2 Support for customers including on-site operations are required.

• Analysis and resolution efforts with other product specialists and with the principals such as BMC and Salesforce.

• Plan and execute maintenance actions both remotely and onsite.

• Undertake project specific activities such as requireme nts gathering, Application configuration and data population, developingtechnical documentation, specialized training or utilities/tools as required by customers and/orthe support organization.

• Maintain on-going record or problem analysis and resolution activity in BMCRemedyApplication and Force.com application such as Salesforce CRM.
Essential Criteria
• Degree in ComputerScience, Software Engineering or equivalent qualification

• At least 1 year experience in a similar role

• Having experience working with Service Management Application would be an added advantage.

• Good fault diagnosis ability • Experience in the delivery of high quality customersupport

• Strong communication skills

• Ability to provide out-of hours customer support

• Ability to provide on-site customersupportwhere required.

• English language spoken and written communication skills.

• Experience with any of the following would be an advantage:Java, C#, C+, XML, SOAP

• ITIL certification would be an added advantage.
What we offer:
• Attractive salary • Additional training and development

• Comprehensive medical insurance benefits

• Great working culture
CV's should be submitted to jobs@recruit.lk quoting reference "Application Support Engineer"